Frequently Asked Questions
Here’s a list of commonly asked questions to help you get the most out of your experience with Island Essence Tasmania.
1. What is Island Essence Tasmania?
Island Essence Tasmania is a Tasmanian-based brand offering natural, high-quality deodorants and personal care products inspired by the pristine environment of our island.
2. Are your products natural and cruelty-free?
Yes! Our products are made using natural ingredients (and some fragrances depending on the product) and are 100% cruelty-free. We are committed to sustainability and ethical practices.
3. How do I place an order?
You can place an order directly through our website. Simply add the desired items to your cart and proceed to checkout.
4. Do you ship internationally?
Yes, we offer international shipping. Delivery times and costs vary depending on your location. Please check our ShippingPolicy for more details.
5. How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. Use this number to track your delivery through the courier’s website.
6. What if my order arrives damaged or defective?
We’re here to help! If your order arrives damaged or defective, please contact us within 7 days of receiving it. Include your order number and photos of the damaged item, and we’ll arrange for a replacement or refund.
7. How do I qualify for free shipping?
We offer free standard shipping on domestic orders over $69. This offer applies automatically at checkout when your cart qualifies.
8. Will my personal information be kept secure?
Absolutely. We take your privacy seriously. Your information is securely stored and used only for purposes outlined in our Privacy Policy.
9. How do I opt out of marketing communications?
You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly.
10. Do you offer discounts or promotions?
Yes! Stay updated on our latest promotions, discounts, and exclusive offers by signing up for our newsletter or following us on social media.
11. How do I contact your customer support?
If you have any questions, concerns, or feedback, please contact us via:
If your question isn’t listed here, feel free to reach out! We’re happy to assist you.