At Island Essence Tasmania, we value our customers and are committed to ensuring your satisfaction with our products. Please review our Refund and Returns Policy for guidance on returns, exchanges, and refunds.

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Eligibility for Returns

• We accept returns for products that meet the following conditions:

  • The item is unused, unopened, and in its original packaging.

  • The return is initiated within 30 days of purchase.

  • Proof of purchase, such as a receipt or order confirmation, is provided.

 

Non-Returnable Items

The following items are not eligible for return:

• Products that have been opened, used, or damaged after delivery.

• Items purchased on clearance or as part of a final sale.

• Gift cards or promotional items.

 

Return Process

1. Initiate a Return:
   Contact us at support@islandessencetasmania.com.au to initiate a return. Please include your order number and reason for the return.

2. Return Authorization:
   We will provide instructions for returning the item. Unauthorized returns may not be accepted.

3. Shipping Returns:
   Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon arrival.

4. Inspection and Approval:
   Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.

 

Refunds

• Approved returns will be refunded to the original payment method within 7-10 business days of approval.

• Shipping costs from the original purchase are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

 

Exchanges

• We offer exchanges for defective or damaged items.

• To request an exchange, please contact us within 7 days of receiving your order.

 

Damaged or Defective Products

If your item arrives damaged or defective, please contact us immediately at support@islandessencetasmania.com.au with the following information:

• Your order number.

• A description of the issue.

• Photographic evidence of the damage or defect.

 

We will arrange for a replacement or refund as quickly as possible.

 

Cancellations

• Orders can be canceled for a full refund if the request is made before the item is shipped.

• Once shipped, the order will need to be processed as a return.

 

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:
Email: Support@islandessencetasmania.com.au
 

Thank you for shopping with Island Essence Tasmania. We strive to provide the highest quality products and exceptional customer service.