At Island Essence Tasmania, we are committed to delivering your orders promptly and securely. Please review our shipping policy for important details regarding order processing, delivery times, and costs.

​

Order Processing

• Orders are processed within 1-3 business days after they are placed, excluding weekends and public holidays.

• You will receive a confirmation email once your order has been dispatched, including tracking details (if applicable).

 

Shipping Rates and Delivery Times

• Domestic Shipping (within Australia):

  • Standard Shipping: Delivery typically occurs within 3-7 business days.

  • Express Shipping: Delivery typically occurs within 1-3 business days. Additional charges apply.

• International Shipping:

  • Delivery times vary depending on the destination, typically between 7-21 business days.

  • Please note that international customers are responsible for any customs duties, taxes, or import fees required by their country.

 

Shipping Costs

• Shipping costs are calculated based on the weight and size of your order and the delivery destination.

• Final shipping charges will be displayed at checkout before payment is completed.

 

Free Shipping Offers

• Free standard shipping is available for orders over $69

• This offer applies to domestic orders only unless otherwise specified.

 

Delivery Issues

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

• Incorrect Address: Ensure your shipping details are accurate when placing an order. Island Essence Tasmania is not responsible for delays or non-delivery caused by incorrect or incomplete address information.

 

Order Tracking

• Once dispatched, you will receive a tracking number (if available) to monitor the progress of your delivery.

• Please allow up to 24 hours for tracking information to update after dispatch.

 

Returns and Refunds

• For information on returns and refunds, please refer to our Return Policy.

 

For any shipping inquiries or assistance, please contact us at:
Email: Support@islandessencetasmania.com.au

 

Thank you for choosing Island Essence Tasmania. We appreciate your support and look forward to delivering your order with care!